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Sewer collapses

Sewer collapses
Sewer collapses - The five-year rolling average of the number of sewer collapses and rising main bursts. The target is set at 300 throughout AMP6. This represents the level that if we exceeded we could have incurred an underperformance payment during the period 2010-15 from Ofwat.

For every collapse/burst over 300 in a given year we will refund customers £8.4k.

In 2017-18 we had achieved 223 collapses and bursts, and while weather conditions were favourable in the year we do anticipate achieving the target for the rest of the AMP.