Water main bursts - The is the number of water main bursts in the year.
The target is set at less than 1,993 in each year up to 2020. This represents the level at which, had we exceeded it, we could have incurred an underperformance penalty payment during the period 2010 to 2015.
For every burst above 1,993 in a given year, we will refund customers £4.9k.
In 2019-20 our performance was 1,783 bursts. This means we have met the target for every year of the five year period. This commitment carries on for the next five years in a revised form, but with a decreasing target each year.