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Watermain bursts

Water main bursts
Water main bursts - The number of water main bursts in the year.

The target is set at less than 1,993 in each year up to 2020. This represents the level at which, had we exceeded it, we could have incurred an underperformance payment during the period 2010 to 2015, from Ofwat.

For every burst above 1,993 in a given year we will refund customers £4.9k.

In 2017-18 our performance was 1,920 bursts. It is difficult to forecast the future position but overall, assuming a range of weather conditions, we still anticipate achieving this target each year.