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24hr leak repair

Significant leaks fixed with a day
Significant leaks fixed with a day - The number of significant leaks reported by customers that we fix within a day.

This is a new measure and by the end of the AMP we have targeted to fix 90% of the significant leaks reported by customers by the end of the next working day following report to us. The target gradually increases through the AMP from 66% in 2015-16.

Due to limited historic data to support setting an incentive, this PC has no financial impact associated with it.

In 2017-18 we achieved 76% performance, achieving the target for the year. Successful achievement relies on good collaboration between teams in the business and continuous improvement of our processes.

Under normal conditions we are confident we can achieve the target for 2018-19. We are currently assessing the options for meeting the challenging 2019-20 target.