Cookie notice

We use cookies to provide you with a better online service. If you are happy with this, carry on browsing. Alternatively find out how to manage cookies.
CLOSE close icon

Gap sites

Gap sites are defined as properties that are connected to the water supply or sewerage network, but which the company is not aware of.  As a result, these properties are unbilled and (potentially) gain a free service.

We are striving to be aware of all customers connected to our water and sewerage network.

This is important to ensure:

  • water quality compliance and network management performance is maximised
  • we are able to bill all customers that use our services.

Unit of measurement

Current performance (20/21)

2025 target

Number of sites discovered