We have empowered our customers to reduce the amount of water they use and take control of their bill as part of our future strategies for managing leakage and water efficiency.

These strategies are founded on research that shows customers value water efficiency services and are keen for us to provide more.

We are committed to helping customers to take part in our water efficiency programme which includes three key strands:

• offering advice and information, including digital services
• providing water saving devices to customers, including those fitted by us during Home Check visits and those requested from us by customers and fitted themselves
• helping customers to reduce water wastage by helping them identify plumbing leaks in their home and workplace.

The coronavirus pandemic continued to prevent us from delivering our full range of activities. Our aim is to catch up on this commitment in future years.