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Customer experience
As a water company we will be measured by C-MeX, a mechanism designed to incentivise the water industry to improve customer experience.
Introduced by our regulator Ofwat, C-MeX takes into account how well we handle or resolve queries or complaints from customers as well as overall customer satisfaction levels.
Unit of measurement |
Current performance (20/21) |
2025 target |
|
C-MeX score |
86.09 – top water and sewerage company |
Upper quartile |