Cookie notice

We use cookies to provide you with a better online service. If you are happy with this, carry on browsing. Alternatively find out how to manage cookies.
CLOSE close icon

Developer experience


The water industry regulator Ofwat is running a pilot until March 2019 of a mechanism that will incentivise water companies to provide excellent service to developers, self lay providers, new appointments and variations.

Unit of measurement

Current performance (20/21)

2025 target 

D-MeX score

89.47 – 2nd water and sewerage company

Upper quartile