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We will reduce the number of properties that are receiving our services but are not being billed

There are properties connected to our water and sewerage system that aren't billed for the services they're using. This is due to a range of reasons such as inoccupancy.

There will always be a natural level of these properties, but we are keen to ensure there are as few as possible we bill the maximum number of possible properties.

Unit of measurement

Current performance (20/21)

2025 target 

% of properties