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24hr leak repair

24hr_leak_repair

An effective solution to leakage is to work with our customers in partnership.

To achieve this relies on us making it easy for people to play their part and for us to respond effectively.

We are committed to encouraging customers to report leaks - and to fix them as quickly as possible where we own the pipes and fittings.

We have seen strong performance in 2020/21 for leakage. However, this has been offset by an increase in the number of mains repairs, another commitment, as a result of our activities.

Unit of measurement

Current performance (20/21)

2025 target 

% age

92%

90%