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Bills

We are targeting a reduction in per captia consumption (PCC) and a reduction in the trend of household bills over a five year period.

Subsections

Water usage and consumption Bill as a proportion of disposable income

Service

Increasing our SIM score, rating percentage and improving accessibility to our vulnerable customers.

Subsections

SIM service score % rating service good-very good % rating good value for money % rating ease of resolution Vulnerable customer contact

Reduce carbon footprint

Establishing a more carbon friendly environment.

Subsections

Greenhouse gas emission Renewable energy

Water use

Ensuring better use and knowledge of our water supply.

Subsections

Volume of water leaked Customer reported leaks fixed within a day

Water quality

Ensuring water quality across our region.

Subsections

Water quality contacts Drinking water standards

Sewer flooding

Ensuring lower risk of flooding, improved resilience and effective drainage systems.

Subsections

Flooding inside your property North Bristol Sewer Scheme – Trym Catchment & Frome Valley Flooding risk

Resilience

Ensuring we are more able to cope with environmental changes and extreme weather events.

Subsections

Properties supplied by a single source of water Water supply interruption Restrictions on water use Watermain bursts Sewer collapses

Rivers, lakes and estuaries protected bg

Rivers, lakes and estuaries protected

Protecting and enhancing our environment.

Subsections

EA’s environmental performance assessment Compliance with abstraction licences Abstraction at Mere Length of river with improved flow River water quality improved Monitoring CSO’s Land assessed & managed for biodiversity

Improved bathing waters

Improving the bathing water scheme as part of the National Environment Programme and achieve EU standards for beaches.

Subsections

Agreed schemes delivered Bathing water standards

OUR PERFORMANCE

Providing outstanding sustainable water and environmental services.