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Bills
We are targeting a reduction in per captia consumption (PCC) and a reduction in the trend of household bills over a five year period.
Subsections
Water usage and consumption
Bill as a proportion of disposable income
Service
Increasing our SIM score, rating percentage and improving accessibility to our vulnerable customers.
Subsections
SIM service score
% rating service good-very good
% rating good value for money
% rating ease of resolution
Vulnerable customer contact
Reduce carbon footprint
Establishing a more carbon friendly environment.
Subsections
Greenhouse gas emission
Renewable energy
Water use
Ensuring better use and knowledge of our water supply.
Subsections
Volume of water leaked
Customer reported leaks fixed within a day
Water quality
Ensuring water quality across our region.
Subsections
Water quality contacts
Drinking water standards
Sewer flooding
Ensuring lower risk of flooding, improved resilience and effective drainage systems.
Subsections
Flooding inside your property
North Bristol Sewer Scheme – Trym Catchment & Frome Valley
Flooding risk
Resilience
Ensuring we are more able to cope with environmental changes and extreme weather events.
Subsections
Properties supplied by a single source of water
Water supply interruption
Restrictions on water use
Watermain bursts
Sewer collapses
Rivers, lakes and estuaries protected
Protecting and enhancing our environment.
Subsections
EA’s environmental performance assessment
Compliance with abstraction licences
Abstraction at Mere
Length of river with improved flow
River water quality improved
Monitoring CSO’s
Land assessed & managed for biodiversity
Improved bathing waters
Improving the bathing water scheme as part of the National Environment Programme and achieve EU standards for beaches.
Subsections
Agreed schemes delivered
Bathing water standards
OUR PERFORMANCE
Providing outstanding sustainable water and environmental services.
Bills
Service
Reduce carbon footprint
Water use
Water quality
Sewer flooding
Resilience
Rivers, lakes and estuaries protected
Improved bathing waters